Politique d'expédition

Shipping policy

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that there might be potential delays due to a high volume of orders or postal service problems that are outside of our control.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

International Shipping

We offer international shipping to the following countries: Mexico, United States of America. 

Shipping charges for your order will be calculated and displayed at checkout. 

 Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Alamonti Pet Toys and Supplies is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at alamontipet@gmail.com with your name and order number, and we will look into it for you.

If you have any further questions, please don't hesitate to contact us at alamontipet@gmail.com.